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Shipping Policy

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Shipping Policy for Royal Hairs International LLC  
 
Production/processing and shipping might take additional 2-3 weeks or more. (This applies to only Custom Made Wigs)

FOR READY TO SHIP WIGS

The "Ready to Ship" sections ships out 1-3 business days. After processing you will receive your tracking number and your package will be sent out for shipment.

Shipping Delays

It is in your best interest to not wait until last minute to place your orders. If you have a deadline or a specific time frame for when you would like your order available; please order well in advance to give room for unanticipated delays. The delivery estimate provided to you is based on the information received from our shipping carrier. We are not responsible for late shipments due to holidays, bad weather or carrier delays. Please bear in mind that holidays that fall on a business day would not be calculated as a business day and this should be applied when calculating processing and shipping times. We entrust our shipping carrier for on-time delivery and if by any chance, your package is delayed, there will be no reimbursement of shipping costs. 

Failed Deliveries / Incorrect Shipping Address

Incomplete or incorrect address information is the common cause of shipment delays. Please check the address information on your order and ensure ALL the information (address, apt#, Zip code etc.) needed to deliver your package has been included. The courier service will ship your order to the address you provide. It is extremely important that the information you give us is most accurate and complete. If there is a need for an address correction after your shipment has been sent you will be charged the additional fee our courier service charges us to make the correction. If a parcel is returned due to a bad address you will be responsible for additional shipping charges. 

NO REFUNDS WILL BE OFFERED FOR REFUSED/ABANDONED SHIPMENTS.



ALL ITEMS SHIP VIA USPS (UNITED STATES POSTAL SERVICE) AND DHL EXPRESS  WE WILL NOT MAKE ANY ATTEMPTS TO SHIP WITH ANY OTHER SHIPPING CARRIERS NOT LISTED ON OUR WEBSITE. FEDEX & DHL SHIPMENT COMES WITH SIGNATURE CONFIRMATION AND YOU MUST SIGN FOR THE PACKAGE.
WE ONLY SHIP YOUR ITEM ONCE THE PAYMENT HAS BEEN CLEARED BY PAYPAL AND CONFIRMED BILLING ADDRESS WHEN PAYING BY CREDIT CARD.FREE SHIPPING TAKES 3-5 BUSINESS DAYS DEPENDING ON YOUR LOCATION, 

INTERNATIONAL SHIPPING

We ship via DHL. It takes 3-5 business days for delivery depending on the shipping method you choose. If your country is listed on the drop down menu on the checkout page then we ship to your country if your country is not listed then we don't ship to your country.
IF PAYING BY PAYPAL WE ASK OUR CLIENTS ORDERING TO HAVE AN ACTIVE PAYPAL ACCOUNT. ORDERS WILL ONLY BE SENT TO CONFIRMED PAYPAL ADDRESSES, SO WE DO RECOMMEND ALL CLIENTS CONFIRM ADDRESSES VIA PAYPAL BEFORE ORDERING. YOU DO NOT NEED/SIGNUP FOR A PAYPAL ACCOUNT SIMPLY IGNORE THE PAYPAL SIGNUP AREA AND CLICK ON "CHECKOUT WITH CREDIT/DEBIT CARD" AND YOU CAN ENTER YOUR CREDIT/DEBIT CARD DETAILS. WE ARE NOT RESPONSIBLE FOR FAILURES TO CONFIRM OR UPDATE CURRENT PAYPAL ADDRESSES. 
IF PAYING BY "CREDIT CARD/DEBIT CARD" BILLING ADDRESS AND SHIPPING ADDRESS MUST MATCH ON THE CARD ISSUED BY YOUR BANK. WE WILL NOT SHIP OUT ORDERS IF BILLING ADDRESS AND SHIPPING ADDRESS DOES NOT MATCH AND WE RESERVE THE RIGHT TO CANCEL THE ORDER.
 

2 Years Guarantee

Our Hairs comes with 2 years guarantee or your money back.

Fast Shipment

We use reliable shipping partners to get our hairs to you faster.

Excellent Customer Service

Great before and after sales service.